If you're experiencing issues while making an online payment, please follow these troubleshooting steps:
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Verify Payment Details: Double-check the payment information you’ve entered, including card number, expiration date, CVV, and billing address. Any mistakes can cause the payment to fail.
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Try a Different Payment Method: If possible, try using a different payment method. For example, if you’re paying with a credit card, try a debit card or an alternative payment service like PayPal.
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Clear Browser Cache and Cookies: Clear your browser’s cache and cookies to ensure there are no stored files causing issues with the transaction.
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Disable Browser Extensions: Temporarily disable any browser extensions, especially those related to security or privacy, as they might interfere with the payment process.
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Check for Website Issues: Visit the website’s support or status page to see if there are any known issues or maintenance periods affecting the payment gateway.
Or you can try updating the payment method first on the account page: https://www.geoguessr.com/me/settings
Once the payment method has been updated, try to upgrade and see if its still the same.
If you are still experiencing issues we would recommend you contact your bank to see what the issue might be. You can also reach out to the payment provider Paddle for further help - help@paddle.com
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