There could be several reasons for experiencing issues when playing. Sometimes it can be due to local issues.
Here are some troubleshooting-steps that have solved a wide variety of issues for other users:
- Disable any extensions/plugins
- Try another Device if possible
- Try another Browser (Google Chrome for instance)
- Try Clearing cache and cookies in your browser.
- Try lowering resolution on your device/monitor
- Update your DNS-server
- Try disabling Hardware Acceleration in your browser
Empty Cache and Hard reload:
- Press F12
- Right click the reload button next to your URL
- Click Empty Cache and Hard Reload
If the issue persist, kindly contact support with the following information:
- Browser + version of it
- Operating system
- If any extensions/plugins/scripts are enabled and if it works without them.
- Summary of the issue
- recording of the error
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