In case you get a Black Screen in Country or US Streak you can send the Game-ID on to email@example.com and we can resolve it (This is the URL to a game and can be found under Activites or Ongoing Games depending on if you have guessed on it or not).
There could be several reasons for you getting a Black Screen when playing.
Here are some troubleshooting-steps that have solved it for other users:
- Try another Device if possible
- Try another Browser (Google Chrome for instance)
- Try Clearing cache and cookies in your browser.
- Update your DNS-server
- Try disabling Hardware Acceleration in your browser
- Disable any extensions/plugins
Empty Cache and Hard reload:
- Press F12
- Right click the reload button next to your URL
- Click Empty Cache and Hard Reload
You can also try the following in Chrome:
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